Both Unicoa locations are open from 6:00am-4:00pm Monday-Friday. Closed all major 7 Holidays.
What is your return and exchange policy?
You can find our policies on unicoa.com/policies/
What methods of payment do you accept?
Cash, Check, Credit Card, ACH
Unicoa ships wherever our customers need us. We ship locally all over the valley and also send UPS, Fedex, and LTL Freight all over the country.
We get quotes from at least 10 different companies. Including, but not limited to UPS, Fedex, SAIA, Old Dominion, DATS, and Yellow.
How much are shipping charges?
Shipping charges depend on order size and order destination. We get quotes from multiple companies to provide the most economical way to get your merchandise to you safely.
1pm for Freight shipments, 2pm for parcel shipments
What if I need my order delivered by a specific date?
That is no problem at all. Our dispatch manager is prepared to get your order where you need it, WHEN you need it.
Orders placed before 10am are usually shipped the same day. Orders placed after 10am will ship on first run the following morning. Hot Shot and Rush deliveries are available, so please check with your salesperson.
What happens if my order gets damaged during shipping?
Claims can be filed for both parcel and freight deliveries. Please contact your salesperson within 24 hours of receipt to discuss damages or shortages.
You can find our sales tax policy on our policies page: unicoa.com/policies/
If my order requires freight shipping, who is responsible for unloading my order?
Please have a forklift and forklift operator available to take delivery. Lift-gate service available by request as well.
In order to change your account information, go to the My Account tab. From this page you can edit your profile, manage addresses, change passwords, and update privacy settings.
How do I track my orders through the website?
To find your order history and current orders, click the My Account tab. Under the Account Tools section, click on Track Orders.
What is a wishlist?
A wishlist is a feature we included on our website to allow customers to create a list of products they want, but aren't ready to buy.
Our website is currently for account customers only. We will be adding the ability to purchase without an account in the near future.
Can I request a quote of items not on your website?
Yes, we accept requests for items that are not on our website. There are two ways to request a quote for an item that is not on our website: 1. For a single item: At the bottom of every search result/product page, there is a section titled “Don’t see what you need?” with a hyperlink below. Here, you can enter some basic information about yourself, as well as the item that you are needing a quote for.
2. For multiple items: If you have already added items to your quote, you can click on the Quote Clipboard in the top right corner of your screen. This will list all of the items on your quote, with a link to “View Pending Quote Request”. Clicking “Add Item” will open a dialog box, with an option to add Non-Stock items.
Yes, we can apply payments from all sources to any invoice requested.
You can view all of your open invoices from the My Account tab. Hover over the My Account menu option, and choose either “View Invoices” or “Current Statement” to view your open invoices.
Are some products only available in-store?
Our store inventory contains many hard to find items that are not listed on the website. We can also quickly source many items that are not listed on the website or in the stores.
Not at this time, but we are hoping to soon - Keep checking back!